• All items in store that are made by us are sent out within monday to friday if ordered before 10am Anything after this time will be posted the day after. Unless we are on holiday, this will be on the payment page if we are away, and when the next postage date will be the next working day when we return.

• Backdrops and tools icing sheets, acrylic toppers, anything hand made like models are 7-10 days posting. others are sent out same day.

• Other larger items are posted out within 5 days, as these are bought in to order.

 

Any item being sent back, must have signed for postage on, any item lost in the post can not be refunded. you must contact royal mail on this link here 

https://personal.help.royalmail.com/app/answers/detail/a_id/19906

Items sent by us after they have been posted they become Royal mails property, and as such they have an obligation to deliver those products on time.

Icing sheets and other edible items can not be sent back for hygine reasons. These will not be refunded if sent back to us.

 

We do not replace broken items in the post. Or items lost in the post. This has to be done by the buyer to get money back. As sending through Royal mail, they want my costs of making the item and send out 6 first class stamps. This of course does not cover the amount. I can send you the postage receipt, and the invoice, for you to make the claim to get a full refund. But we are not liable for items in the postal system that get mistreated or handled incorrectly. be aware of this before buying. here is the link to claim. Please send me an email of the name address with postcode, date of payment, and i will send over all details for you to make this claim. https://personal.help.royalmail.com/app/webforms/claim

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Any item that is sent and is not the item ordered will be replaced upon receipt of the item return at the cost of the buyer. Items sent back out will be paid for by ourselves.

 

Any item late in the post is not refunded. Any fees will not be refunded, if only part order is refunded. if all refunded and not part, these will be returned to the buyer. 

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We do not replace broken items in the post. Or any item lost in the post. This has to be done by the buyer to get money back. As sending through Royal mail, they want my costs of making the item and send out 6 first class stamps. This of course does not cover the amount.

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I can send you the postage receipt, and the invoice, for you to make the claim to get a full refund. But we are not liable for items in the postal system that get mistreated or handled incorrectly. be aware of this before buying.

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here is the link to claim. Please send me an email of the name address with post code, date of payment, and i will send over all details for you to make this claim.https://personal.help.royalmail.com/app/webforms/claim

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If you require an item next day guaranteed delivery please contact me for a quote before ordering. All items unless otherwise asked for, will be sent first class recorded post, so any item delivered late, is not our responsibility.